Our inventory is carefully managed to balance demand with sustainable production practices. Due to our commitment to ethical manufacturing, some items may have limited availability. If an ordered item becomes unavailable, we'll notify you within 3 business days and offer: (1) a similar eco-conscious alternative from our collection, (2) a full refund to your original payment method, or (3) store credit with a 10% bonus for supporting sustainable fashion. We prioritize transparency in our supply chain and appreciate your understanding of our slower production cycles compared to conventional fashion brands.
All prices are listed in USD and reflect the true cost of sustainable materials and ethical labor. While we strive to maintain stable pricing, material costs may fluctuate due to market conditions for organic/recycled components. We reserve the right to correct pricing errors (e.g., a $120 shoe listed as $12) and will notify affected customers immediately. Unlike fast fashion brands, our pricing structure accounts for durability and environmental benefits throughout the product lifecycle.
To reduce our carbon footprint, we batch-process orders 2-3 times weekly. Standard processing takes 5-7 business days (8-12 days during holiday seasons). You'll receive shipping confirmation with a tracking number once your eco-conscious purchase is en route. For made-to-order items (like certain handbag styles), we'll provide a specific production timeline at checkout - typically adding 10-14 business days to accommodate our artisan workshops.
We use carbon-neutral shipping partners whenever possible, with delivery times varying by destination (see Shipping Policy). Standard transit takes 19-15 business days domestically and 15-25 days internationally. All packages use minimal, recyclable packaging - a small tradeoff for protecting the planet. For international orders, we include proper customs documentation declaring the sustainable nature of your goods, which may qualify for reduced duties in some countries.
We offer a 21-day return window from delivery date (extended from standard 14 days) to accommodate thoughtful decision-making about sustainable purchases. Items must be unworn with original biodegradable packaging. Due to hygiene concerns with footwear, we cannot accept returns on washed items. Exchange requests are prioritized for store credit to support our circular fashion model. Return shipping is customer-responsible unless the error was ours - we offset these emissions through our sustainability program.
Our washable products require specific care to maintain their eco-friendly properties. Each item includes detailed washing instructions using cold water and plant-based detergents. Improper care that damages items (e.g., machine drying when air-dry is specified) voids our durability guarantees. We provide free downloadable care guides and offer repair tips to extend product lifespan - key to reducing fashion waste.
For sustainability-related inquiries or product care questions, email [email protected]. We respond within 2 business days (longer during peak seasons). Please include order details and photos if reporting quality issues - this helps us improve our eco-friendly manufacturing processes. Business Address:
