Thank you for choosing our sustainable footwear and accessories. Please review these terms carefully before completing your purchase.
We accept Visa, Mastercard, American Express, Discover, and PayPal payments. All transactions are processed through secure encrypted gateways. Your payment must clear before we begin processing your order. For security purposes, we may occasionally require additional verification for certain transactions, which could delay processing by 1-2 business days.
All orders undergo manual verification to ensure accuracy. You will receive an order confirmation email within 2 hours of purchase. Please review this carefully as it serves as your official receipt. Due to our commitment to sustainable production practices, please allow 5-7 business days for order processing before shipment. During peak seasons or promotional periods, processing may take up to 10 business days.
We ship worldwide using eco-friendly packaging materials. Domestic orders typically ship within 5-7 business days after processing and delivery takes 7-15 business days. International shipments require 15-25 business days for delivery after dispatch. All delivery estimates exclude customs clearance time. You will receive tracking information via email once your order ships. Please note we cannot guarantee delivery dates as they depend on carrier performance.
We offer a 21-day return window from the delivery date for unworn, unwashed items with original tags and packaging. Return shipping costs are the customer's responsibility. Exchanges are subject to product availability. To initiate a return, email [email protected] with your order number. Allow 7-10 business days for return processing after we receive your package. Refunds will be issued to the original payment method within 14 business days of return approval.
We make every effort to display product colors and details accurately, but slight variations may occur due to monitor settings and handmade nature of our sustainable products. All measurements are approximate. Waterproof claims refer to material properties under normal use - prolonged exposure may affect performance.
For order inquiries, please contact our customer service team at [email protected]. We typically respond within 2 business days. Please include your order number in all communications for faster resolution.
Business Address: 3814 Brannon Avenue,Jacksonville,Florida,32208,United State
Phone: +1 802 199 9542
