At Rolthys, we prioritize sustainable production methods which may extend our order processing time to 5-7 business days. You may cancel your eco-conscious footwear or handbag order for a full refund if requested within 24 hours of purchase (before processing begins). Email [email protected] with your order number. Once our artisans begin crafting your item, cancellations cannot be accommodated due to our made-to-order approach that minimizes textile waste.
Our 21-day return window gives you ample time to evaluate the comfort and quality of your water-resistant footwear or handbag. To qualify, items must be in resalable condition with original biodegradable packaging. As part of our circular fashion initiative, we accept exchanges for different sizes or colors within 21 days of delivery. Due to our small-batch production, exchange availability depends on current stock of our organic cotton and recycled rubber collections.
Sustainable fashion requires special care: returned items must show no signs of wear (including outdoor testing), with all plant-based tags attached. Our washable designs must remain unwashed for returns. Please use the original cornstarch-based packaging or equivalent eco-friendly materials for return shipping. Footwear soles must be completely clean, and handbags must retain their natural fiber stuffing. Customized or monogrammed items are final sale to reduce waste.
For size exchanges, we'll ship your new pair within 7-10 business days after receiving your return. Color exchanges may take 10-14 days as we coordinate with our ethical factories. Due to our seasonal capsule collections, style exchanges are limited to currently available inventory. We'll provide a carbon-neutral shipping label for your exchange, with the $8 return fee deducted from your original payment method to offset our sustainability initiatives.
Refunds for approved returns take 14 business days to process as we thoroughly inspect each item for resale potential in our Renewed collection. Your refund will be issued to the original payment method, minus any applicable return shipping fees. For items that don't meet our resale standards but were responsibly returned, we offer store credit plus a 15% discount on future purchases as part of our Waste-Free Loyalty Program.
Return shipping costs $10 via our partnered carbon-offset carriers. This fee covers both environmental impact mitigation and our quality assurance process. For defective items (rare with our premium materials), we'll email a prepaid return label within 3 business days. Please allow 5-7 days for return transit due to our ground shipping commitment. International returns may take 15-25 days to reach our eco-warehouse.
If your sustainably crafted item arrives damaged, email photos within 7 days to [email protected]. We'll arrange free return shipping and either repair the item (following our circular design principles) or send a replacement within 14-21 business days. For quality issues beyond 7 days, we offer repair services or store credit based on the item's condition, extending the lifespan of your eco-conscious purchase.