At rolthys.com ("we", "our", "us"), we are committed to protecting your privacy while providing sustainable fashion choices. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (rolthys.com and www.rolthys.com) or purchase our eco-friendly footwear and accessories.
By using our website, you consent to the data practices described in this policy. If you disagree with any part of this policy, please refrain from using our services.
To deliver our sustainable products and services effectively, we collect various types of information:
Personal Identification: Full name, email address, shipping/billing addresses, and contact number for order processing and customer service.
Payment Details: Credit card information processed through secure payment gateways (we do not store complete payment card data).
Purchase History: Records of your orders, product preferences, and sizing information to improve your shopping experience.
Technical Data: IP address, browser type, device information, and website interaction patterns collected through cookies.
Sustainability Preferences: Optional information about your eco-conscious shopping habits to personalize recommendations.
Your information helps us provide better service while maintaining our environmental commitments:
Order Processing: To fulfill purchases with our extended 5-7 business day shipping timeframe for sustainable packaging and logistics.
Customer Support: To handle inquiries about our washable products and process returns within our 21-day window.
Product Development: To improve our eco-friendly designs based on customer feedback and preferences.
Sustainable Marketing: To share information about new environmentally-conscious collections (with opt-out options).
Security Measures: To prevent fraud and unauthorized access to accounts.
We maintain strict confidentiality standards while working with necessary partners:
Shipping Partners: Selected carriers that meet our sustainability standards for order delivery.
Payment Processors: Secure financial institutions that handle transactions without storing full card details.
Legal Requirements: When necessary to comply with laws, regulations, or legal processes.
Business Transfers: In case of company restructuring while maintaining privacy protections.
We use minimal, necessary cookies to:
Remember your preferences for sustainable product options.
Analyze website traffic to reduce digital carbon footprint.
Provide personalized recommendations for eco-friendly alternatives.
You can manage cookie settings in your browser, though some features may be limited.
We implement comprehensive security protocols:
Encryption technologies for all sensitive data transmissions.
Regular security audits of our systems and processes.
Limited employee access to customer information.
While we strive for maximum protection, no internet transmission is 100% secure.
You have the right to:
Access and review your personal data in our systems.
Request correction of inaccurate information.
Delete your account information (subject to legal retention requirements).
Opt-out of marketing communications while retaining transactional messages.
For requests, contact our sustainability-focused support team at [email protected].
Our site may link to sustainability certification organizations or ethical manufacturing partners. We are not responsible for their privacy practices and encourage you to review their policies.
We may periodically update this policy to reflect new sustainability initiatives or legal requirements. Significant changes will be posted on our website with clear notice.
